Due to the nature of our business refunds will not be issued once your goods have  been dispatched. For health and safety reasons we cannot except any returns. Goods that you consider to be unsatisfactory may be refunded at our discretion.

All nutritional values on the website are estimated and may differ from batch to batch. We do not accept refunds due to nutritional value miss match.

Any refunds will be processed withing 10 business days. For more information please email us at info@frozenfish.direct or give us a call on 0203 868 9534